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Richard Smith

Richard is an experienced and highly-skilled facilitator and consultant, as well as an excellent trainer and coach. He has wide experience of designing strategic developmental interventions and processes in organisations ranging from global ‘blue chips’ to regional law firms. Richard was a co-author and lead editor of The Effective Change Manager's Handbook (Kogan Page, 2014) and led the authoring team for the Change Management Institute's change management 'body of knowledge' The Effective Change Manager (Change Management Institute, 2013).

His consulting work has focused largely on performance and talent management, enabling organisations to get the best from their talent at all levels, and on facilitation of organisational change. When working on such programmes he brings the practical touch of someone who also spends much time working with individuals, small groups and senior teams on their own development issues. The processes he develops are found by line managers to be workable and practical - and value-adding.

His work as a trainer and facilitator of senior learning, on the other hand, benefits from his unusual depth of insight into the wider development issues faced by organisations. Richard's client work has been truly global, with 70-80% taking place outside the UK; he has worked in over 40 countries across six continents.

Richard is a non-executive director, currently holding office as Deputy Lay Chair of Harrow NHS Clinical Commissioning Group.

Professional Background

Having studied Economics (specialising in Accounting & Finance) Richard undertook postgraduate study in HR. His interest in the development of people at work led him into the learning & development, management development and organisation development fields. His professional experience inside companies included training and development roles in SimChem and the Dixon Group, and management development, organisation development and talent management roles in United Biscuits and Lloyds Bank, where he was for some years part of a small strategic HR team.

As a consultant, his client experience has included projects for Bank of Cyprus (London), Bank Mandiri, COfunds, Royal DSM, Fidelity Investments, GKN, Harvard Business School, HSBC, Idexx, Lloyds TSB, Loughborough University, NatWest Bank, Nestlé, Penn State University, Randstad, Rolls Royce, Thames Water and Unilever.

Richard is a Chartered Fellow of the Chartered Institute of Personnel and Development (FCIPD).

Personal Profile

Richard lives in north-west London and has a wife and two adult two daughters. He is interested in technology development of all kinds and appreciates a wide variety of music, playing piano and guitar - for his own enjoyment, he says, rather than that of others!

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